We are sorry but at the present time we only ship to the UK, Ireland, Scotland, Jersey and Guernsey. We do not ship to Europe or Australia due to so many parcels being lost or taking a long time to arrive. Please contact us if you require your order to be sent to a BFPO address prior to placing your order as there are strict guidelines about what can be sent.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All UK Mainland Orders over £100 will receive FREE SHIPPING
Pure Treats take a great deal of care with each of their products and they are quality controlled and checked prior to dispatch, however if your find the product is faulty can return unworn items for a refund or replacement in the original packaging within 14 days of receiving it. If you plan to return an item please read the following conditions:
• All non-personalised goods can be returned within 14 days from dispatch date ensuring they are in perfect condition, have not been worn and are in the original packaging. We would like you to notify us that you wish to return your goods within 7 days of receipt of the item(s). You can do this by phone or e mail.
• We will offer you an exchange or refund on your goods once we have received the non personalised items back. We will only refund postage if the item(s) are faulty.
• Please allow between 7-10 days for replacement goods, assuming the goods are in stock. This is not applicable for personalised goods.
• Lingerie for hygiene reasons cannot be returned unless faulty. Swimwear cannot be returned without the hygiene strip intact (personalised bikinis and underwear cannot be returned unless faulty).
Personalised Goods including Standard Text Products:
• Due to the nature of personalised goods we cannot accept returns for incorrect sizing or incorrect typing errors given by the customer. If you are unsure about what size to order please contact us prior to ordering so we can help advise you. Goods will be printed as typed on your order form, please check carefully that you have spelt the words correctly and have used capital letters if required.
• All personalised goods unless incorrect due to an error on our part or faulty are NON RETURNABLE and NON REFUNDABLE EVEN IF THE SIZE DOES NOT FIT. This is in condition to: THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000 (SI 2000 No. 2334) Chapter 6.1c Exceptions to the right to cancel - Unless the parties have agreed otherwise, the cooling off period and the right to cancel do not apply to contracts for goods made to the consumer's specifications or clearly personalised.
• As the goods which are to be returned to us are your responsibility prior to reaching us, Pure Treats strongly recommend you return the goods with Royal Mail Recorded Delivery for your own protection. We can then track your goods should they not arrive.
• Pure Treats will always do their up most to dispatch goods within the time frame specified on the website if they are in stock, for standard orders this is within 7-21 working days and priority orders within 3 or 7 working days. If goods are out of stock you will be informed as soon as possible to advise you of the delay. On dispatch Pure Treats will obtain proof of postage which will confirm the date of dispatch. Pure Treats cannot be held responsible for goods not arriving by a specified date due to Royal Mail failing to delivery the products quickly. If goods arrive after the date they are needed by Pure Treats will not be able to give refunds unless the product has not been personalised.
Cancellations Customers have a 7 day cooling off period (excluding personalised goods) if you wish to cancel your order. We cannot be held responsible for goods which have already been dispatched prior to receiving your cancellation. Cancellations should be made in writing via the post or e mail.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).